Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how hotpk ("we", "us", "our", or "the Platform") collects, processes, stores, shares, and protects personal data relating to individuals ("you", "Player", or "User") who access or use the hotpk website and associated services. hotpk is an online gaming and sports betting platform designed specifically for the Pakistani market, operating under an internationally recognised gaming licence.

hotpk is committed to handling personal data responsibly and in compliance with applicable data protection standards required under its operating licence. This Policy applies to all data collected through account registration, gameplay, financial transactions, customer support interactions, and general Platform use. By creating a hotpk account or using any part of the Platform, you acknowledge that you have read and understood this Policy.

1. Data Controller

hotpk is the data controller in respect of all personal data collected and processed through the Platform. As data controller, hotpk is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that such processing is carried out lawfully, fairly, and transparently.

hotpk operates under an international gaming licence which imposes specific obligations on the Platform with respect to player data handling, identity verification, anti-money-laundering compliance, and responsible gaming record-keeping. These obligations form part of the legal basis for a number of the data processing activities described in this Policy.

For all data protection queries, requests to exercise your rights, or to raise a concern about the way hotpk handles your personal data, you may contact our support team directly. Contact details are provided at Section 15 of this Policy.

2. Data We Collect

hotpk collects the following categories of personal data from Players:

hotpk does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless specifically required for responsible gaming intervention purposes and only with appropriate safeguards in place.

3. How We Collect Data

hotpk collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC, making deposits or withdrawal requests, contacting support, or updating your account profile.
• Automated technical collection: Data collected automatically when you access or use the Platform, including IP addresses, device identifiers, browser type, session cookies, and usage logs.
• Payment providers: Transaction confirmation data from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is received when you initiate a deposit or withdrawal. hotpk does not have access to your full banking credentials; we receive only the transaction reference and confirmation status.
• Third-party identity verification services: Where hotpk uses a third-party KYC provider to verify the authenticity of identity documents submitted by Players, that provider may return verification results and data flags to hotpk.
• Publicly available sources: In certain AML or fraud-screening contexts, hotpk may cross-reference Player data against publicly available sanctions lists or watchlists as required under its licensing obligations.

4. Legal Basis for Processing

hotpk processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to open and maintain your account, process deposits and withdrawals in PKR, and deliver the gaming and betting services you have registered to use.
• Legal obligation: Processing required to comply with our gaming licence conditions, including KYC, anti-money-laundering (AML) screening, responsible gaming record-keeping, and regulatory reporting obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, abuse detection, technical performance monitoring, and improvement of hotpk services — provided such interests are not overridden by your rights and freedoms.
• Consent: Where hotpk relies on your consent for a specific processing activity — such as sending you promotional emails or push notifications about new hotpk features, bonuses, or cricket and PSL betting offers — we will ask for your explicit consent at the point of collection. You may withdraw consent at any time by updating your notification preferences in account settings.

5. How We Use Your Data

hotpk uses the personal data we hold about you for the following purposes:

• Account management: Creating, verifying, and maintaining your hotpk account; authenticating login sessions; processing password resets and account security requests.
• Service delivery: Enabling access to cricket betting markets, PSL fixtures, live casino games, slots, star fishing, and all other Platform products available to Pakistani players.
• Financial processing: Handling PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; issuing transaction confirmations; maintaining accurate account balance records.
• KYC and AML compliance: Verifying that you are who you say you are; confirming that you are 21 years of age or older; screening against sanctions and watchlists as required by our licensing authority.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour; administering deposit limits, session controls, cooling-off periods, and self-exclusion requests; maintaining responsible gaming records as required by our licence.
• Customer support: Responding to queries, resolving disputes, processing complaints, and maintaining support interaction records.
• Security and fraud prevention: Detecting and investigating suspicious account activity, unauthorised access attempts, bonus abuse, and potential money laundering.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, interface design, payment processing reliability, and overall user experience on hotpk.
• Marketing communications (consent-based): Sending you information about new hotpk bonuses, promotions, cricket betting offers, and seasonal campaigns — only where you have given explicit consent and not yet withdrawn it.

6. Sharing Your Data

hotpk does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transaction data necessary to process your PKR deposits and withdrawals. Each provider is subject to its own data protection obligations.
• KYC and identity verification providers: Third-party identity verification services receive the document data necessary to complete your KYC check. These providers are contractually bound to process data solely for verification purposes.
• Gaming content providers: Game studios and RNG platform providers may receive anonymised session data necessary to deliver and audit game content. No personally identifiable data is shared beyond what is strictly necessary.
• Regulatory and licensing authorities: hotpk's licensing authority may require access to player records as part of licence audits, compliance inspections, or investigations. We comply with all lawful regulatory requests.
• Law enforcement: hotpk will disclose personal data to law enforcement or government agencies where required to do so by law, court order, or regulatory direction.
• Corporate transfers: In the event of a merger, acquisition, or sale of all or part of the hotpk business, Player data may be transferred to the acquiring entity, subject to this Policy remaining in force or Players being notified of any material changes.

All third parties with whom hotpk shares personal data are required to handle that data in a manner consistent with this Policy and applicable data protection standards.

7. Payment Data & PKR Transactions

All financial transactions on hotpk are conducted in Pakistani Rupees (PKR). When you initiate a deposit or withdrawal, hotpk records the transaction amount, timestamp, payment method used, and the transaction reference returned by the payment provider. This data is retained for a minimum of five (5) years as required by our licensing and AML compliance obligations.

hotpk does not store full payment credentials. For JazzCash and EasyPaisa transactions, only the mobile wallet number registered to your account is stored, alongside transaction references. For HBL, UBL, and Meezan Bank transfers, hotpk retains the account title and the last four digits of the bank account number for reconciliation and withdrawal routing purposes.

Withdrawal requests are matched against the payment method used for the corresponding deposit. This is a standard AML control measure, not a commercial restriction, and applies to all hotpk players equally regardless of the amount involved.

8. Cookies & Tracking

hotpk uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your login session, and to collect usage data for security and improvement purposes. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and preferences cookies. These cannot be disabled without impairing core Platform functionality.
• Performance cookies: Collect anonymised data about how Players navigate the Platform — which pages are visited most, where errors occur, and how long sessions last. This data helps hotpk improve platform stability and user experience.
• Functional cookies: Remember your language preferences, display settings, and notification preferences between sessions.
• Analytics cookies: Used to understand aggregate usage patterns across the Platform. No individually identifiable data is shared with analytics providers.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of your hotpk account, particularly session management and login persistence. hotpk does not use third-party advertising or retargeting cookies.

9. Data Retention

hotpk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing and legal obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account relationship with hotpk and for a minimum of five (5) years following account closure, in compliance with AML and licensing record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by regulatory direction.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction, to support dispute resolution and quality assurance.
• Responsible gaming records: Retained for a minimum of five (5) years, including self-exclusion requests, deposit limit changes, and any responsible gaming interventions.
• Marketing consent records: Retained for as long as your consent remains active and for one (1) year following withdrawal of consent, as evidence of the consent lifecycle.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

10. Data Security

hotpk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hotpk Platform;
• AES-256 encryption for sensitive data stored in hotpk databases, including payment details and identity documents;
• Multi-factor authentication options for Player account access;
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Automated fraud detection and anomaly-monitoring systems operating continuously across all accounts;
• Secure data centre infrastructure with physical access controls.

While hotpk takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your hotpk account, contact our support team immediately via live chat.

12. Minors & Age Verification

Age verification is a mandatory step in the hotpk registration process. All Players are required to confirm that they are 21 years of age or older at the point of registration, and hotpk reserves the right to request documentary proof of age at any subsequent point — particularly before processing a withdrawal.

Where hotpk discovers or has reasonable grounds to believe that a Player has provided a false date of birth and is under the age of 21, the following actions will be taken immediately:

• The account will be suspended pending investigation;
• All deposits made by the underage individual will be returned to the originating payment method;
• Any winnings generated during the period of underage use will be forfeited;
• The matter may be reported to relevant authorities where legally required;
• The account will be permanently closed and the individual permanently blocked from re-registering.

If you are a parent or guardian and believe that an underage person has registered on hotpk, please contact our support team immediately via live chat so that the account can be reviewed and closed without delay.

13. International Data Transfers

hotpk operates under an international gaming licence and may use service providers, data processors, or infrastructure located outside Pakistan. Where personal data is transferred internationally, hotpk ensures that appropriate safeguards are in place to protect that data to a standard consistent with this Policy and our licensing obligations.

Safeguards for international transfers may include contractual data processing agreements incorporating standard data protection clauses, transfers to jurisdictions that maintain equivalent data protection standards, and technical encryption measures ensuring data cannot be read in transit.

hotpk does not transfer data to jurisdictions that are subject to international sanctions or that have been identified as presenting an elevated data protection risk without implementing heightened protective measures.

14. Changes to This Policy

hotpk reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, new sharing arrangements, or changes to your data rights — we will notify registered Players by email and/or by a prominent notice on the Platform before the changes take effect.

Minor or clarificatory updates may be made without specific advance notification. The date of the most recent revision is always displayed at the top of this page. We encourage all Players to review this Policy periodically to remain informed of how hotpk is handling their personal data. Continued use of the Platform following any update constitutes acceptance of the revised Policy.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how hotpk has handled your personal data, our support team is available 24 hours a day, 7 days a week via the live chat facility on the Platform.

For formal written privacy requests or complaints, you may contact us by email. Our data protection contact address is: [email protected]

hotpk commits to acknowledging all formal privacy requests within 72 hours and to providing a substantive response within 30 days of receipt. Where a request is complex or involves a large volume of data, we will notify you within the initial 30-day period if an extension of up to a further 60 days is required.

If you are not satisfied with hotpk's response to a privacy complaint, you have the right to escalate the matter to the supervisory or dispute resolution authority designated by our licensing body. hotpk's support team will provide the relevant escalation contact details upon request.